Kisa918 cares about your privacy. This Policy clearly explains how we collect, use, store, and protect your personal information — so you can play with complete peace of mind.
Important Note: This Privacy Policy explains how kisa918 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our platform. By registering and using kisa918, you agree to the terms set out here. Please contact us at support@kisa918.ws if you have any questions.
Kisa918 is an online entertainment and betting platform serving Malaysian players. We understand that your trust in us depends not only on the quality of our games and services, but also on how we handle the personal information you entrust to us.
This Privacy Policy covers all kisa918 services, including the main website, Sports Betting platform (Malaysia Super League, EPL, badminton, cricket, e-sports), Live Casino, slots, jackpot, and all communication channels between you and kisa918.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. This policy is written in Bahasa Melayu as the primary language to ensure all Malaysian members can clearly understand their rights and responsibilities.
kisa918's commitment: We have never sold, and will never sell, members' personal information to any third party for commercial purposes. Your data belongs to you — we are simply its custodian, ensuring the best, safest, and most responsible gaming experience possible.
Kisa918 collects personal information from you across several categories. We only gather data that is genuinely necessary for the stated purposes and do not request information beyond what our operations require.
| Data Category | Example | Required? |
|---|---|---|
| Identity | Name, date of birth, MyKad | Mandatory |
| Contact | Phone number, email | Mandatory |
| Financial | Bank account, e-Wallet (MYR) | For withdrawals |
| Technical | IP, device, browser | Automatic |
| Behavioural | Favourite games, active hours | Optional |
Kisa918 collects your personal information through several transparent and lawful channels. We ensure that all data collection is conducted openly and with your full knowledge:
Kisa918 uses your personal information solely for legitimate purposes directly relevant to the services we provide. The following are the primary purposes for which your data is used:
Legal Basis: All personal data processing by kisa918 is based on one or more valid legal grounds under Malaysia's PDPA 2010 — including the performance of a contract, legitimate interests, legal compliance obligations, and/or your freely given consent.
Kisa918 does not sell, rent, or trade your personal information to third parties for any commercial purpose. Data is shared only in the following limited circumstances:
Group Companies: Where kisa918 shares data with affiliated companies within the same group, all such companies are bound by the same Privacy Policy and equivalent data protection standards. You will be informed should any changes arise in this regard.
Kisa918 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
Breach Notification: In the event of a data security breach affecting your personal information, kisa918 is committed to notifying you within a reasonable timeframe and taking all necessary remediation steps in accordance with Malaysia's PDPA requirements.
Kisa918 uses cookies and similar technologies to enhance the user experience, ensure the platform functions smoothly, and analyse usage patterns.
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect certain functions of the kisa918 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and kisa918's policies, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact us at support@kisa918.ws clearly stating your request. We will respond within 30 business days of receiving your completed request.
Kisa918 is a platform designed exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.
Should we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate action to delete that data and terminate the account in question.
Reports: If you believe your child or any underage individual has registered on kisa918, please contact us immediately at support@kisa918.ws and we will address the matter as a top priority.
In certain circumstances, your personal data may be transferred to and stored at locations outside Malaysia — for example, when we use international cloud service providers. When this occurs, kisa918 ensures:
Kisa918 will not transfer your personal data to jurisdictions that lack adequate data protection laws without appropriate additional safeguards.
Kisa918 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Records | Throughout the active account period | Operational necessity |
| Transaction Records (MYR) | 7 years after transaction | Tax & audit requirements |
| Security Logs | 2 years | Investigation & compliance |
| Support Communications | 3 years | Complaints referral & resolution |
| Marketing Data | Until consent is withdrawn | Consent-based |
| KYC Records | 5 years after account closure | AML Requirements |
Upon expiry of the retention period, personal data will be securely deleted or anonymised so that you can no longer be identified from it.
Kisa918 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform developments. Any amendments will be published on this page with the latest update date.
For material amendments that significantly affect your rights, we will send a notification to the email address registered to your account at least 14 days before the changes take effect.
Continued use of the kisa918 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how kisa918 handles your personal data, please contact us through the following channels:
If you are not satisfied with our response to your privacy enquiry, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
For Malaysian Players: kisa918 is committed to fulfilling all obligations under Malaysia's Personal Data Protection Act 2010 (PDPA). If you believe your privacy rights have been violated, you may lodge a complaint with the Department of Personal Data Protection Malaysia.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. By continuing to use the kisa918 platform, you confirm that you have read and fully understood this Privacy Policy. The Bahasa Malaysia version is the official document for Malaysian members.
This is not just a promise on paper — this is how we demonstrate our commitment every single day.
Every piece of information transmitted between your phone or computer and kisa918's servers is protected by 256-bit SSL encryption — the same industry-leading security standard used by major banks in Malaysia.
Kisa918 has never sold — and will never sell — members' personal information to advertisers, data brokers, or any third party for commercial purposes. Your data belongs to you, not to us.
All of kisa918's data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo regular audits to ensure ongoing compliance.
You have the full right to access, correct, transfer, or delete your personal data at kisa918. Submit your request to support@kisa918.ws and we will respond within 30 days.
Kisa918 member data is stored on servers protected by multiple layers of strict physical and digital security — including biometric access controls and round-the-clock 24/7 monitoring.
In the event of any security incident affecting your data, kisa918 is committed to notifying you promptly and taking all necessary remedial steps without delay.
Kisa918 takes compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) very seriously. We understand that member trust depends on transparency and integrity in the handling of personal data.
As a platform serving hundreds of thousands of Malaysian players, we recognise that high data protection standards are not merely a legal obligation — they are the foundation of trust that sustains the long-term relationship between kisa918 and every one of our members.
Now you know how kisa918 safeguards your personal data. Register a free account today and enjoy a safe, fair, and responsible gaming experience – with the full privacy protection you deserve.
All transactions in MYR (RM) – fully protected by 256-bit SSL encryption